Refund policy

FurGone™ Refund Policy

We stand behind FurGone™ with a 30-day guarantee.

If your FurGone™ roller arrives defective, damaged, or does not work as described, contact us within 30 days of delivery at support@tryfurgone.com. Please include your order number and, if possible, a photo or short video showing the issue.

Once your claim is approved, we will provide a full refund or a free replacement, depending on availability and your preference.

You will not be required to return the item unless we provide specific return instructions. If we request a return because the product is defective, damaged, or not as described, we will cover the return shipping cost.

We do not currently accept returns for reasons unrelated to a defective, damaged, or non-performing product, including a simple change of mind.

Approved refunds are issued to the original payment method. Please allow 5-7 business days for the refund to appear, depending on your bank or payment provider.

Questions? Email us anytime at support@tryfurgone.com.